1. Coverage and Duration

At Hokami.xyz, we offer a 2-year warranty on all products purchased from our website. This warranty is valid from the date of purchase and covers any defects in materials or workmanship under normal usage conditions. The following are the types of products covered:

  • Audemars Piguet Watches
  • Breitling Watches
  • Tissot Watches

2. What is Covered

The warranty covers any manufacturing defects, including:

  • Movement defects: Problems affecting the timekeeping or functionality of the watch movement.
  • Dial and hands defects: Issues related to the dial, markers, and hands.
  • Case and bracelet defects: Material or construction issues that affect the overall structure of the watch, including the bracelet and clasp.

3. What is Not Covered

The warranty does not cover the following:

  • Damage caused by accidental impact, misuse, or negligence.
  • Damage due to exposure to extreme conditions (e.g., water damage beyond the specified water resistance rating, extreme temperatures, or chemical exposure).
  • Normal wear and tear: This includes scratches, discoloration, or minor aesthetic damage that does not affect the functionality of the watch.
  • Batteries and other consumable parts (if applicable).
  • Repairs or modifications made by unauthorized third parties.

4. How to Request Warranty Service

If your watch experiences a defect that falls within the coverage of our warranty, please follow these steps:

  1. Contact our customer service team at admin@hokami.xyz, providing details of the issue and your order number.
  2. Our team will guide you through the return and warranty claim process.
  3. Return shipping: If you need to return the watch, please ensure it is securely packaged and shipped to the address provided by our customer service team. The buyer is responsible for return shipping costs unless otherwise specified.
  4. Inspection: Once we receive the watch, our team will inspect it to verify the issue and determine if it is covered under warranty.

5. Repairs and Replacements

If your watch is found to have a manufacturing defect, we will repair it free of charge. In cases where repair is not possible, we may offer a replacement or refund, depending on the nature of the defect and availability of the item.

6. International Warranty

As we ship globally, the warranty is valid internationally for all customers. However, please note that shipping and handling costs for warranty repairs outside of your original purchase country may be the responsibility of the customer.

7. Warranty Limitations

The warranty is valid only for the original purchaser and is non-transferable. The warranty is void if the watch has been altered, modified, or repaired by unauthorized parties, or if the watch is used for purposes other than its intended use.

8. Contact Us

If you have any questions or need assistance regarding your warranty, please reach out to us:

Thank you for choosing Hokami.xyz. We are committed to providing you with high-quality timepieces and excellent customer service.